Industrial Security Service Newsletter
www.bestguards.com
| In This Issue: | |
| High Rise Security | |
| Quality is a Culture | |
| Training Makes the Difference at Jim Beam | |
| Alert Officer Stops Theft | |
| Around Town | |
| Quarterly BLR Training Update: Accident Investigation | |
| High Rise Security | |
Security for high rise and vertical environments is a delicate balance People coming and going, the continual up and down of the elevator, the whizzing of the revolving doors … lunch time at another office building. With so many on the move, proper access control and security are critical for worker’s safety. Uncontrolled access puts both tenants, visitors, and the building itself at risk. |
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2009, Orlando FL office building; 1999, ATLANTA, GA;
Shootings in an Office Building The public presence of readily identifiable, professional security personnel shapes your tenant's opinion of building management. Behind the scenes vigilance to the myriad of challenges of securing both the people and the mechanical operation of a vertical environment requires a committed, experienced security team. Industrial Security Service invests the time and resources to determine your specific security requirements. Our approach to high rise security is proactive and is custom designed with procedures and policies to ensure consistent adherence to your security plan. We want to make certain that your tenants are safe within the spaces they occupy. Security personnel undergo training programs, modeled after BOMA International requirements, to ensure a high level of service. "Two of the biggest security improvements since Sept. 11 — an increased partnership between private security and local law enforcement, and well-researched evacuation plans — don't have anything to do with technology", said Ron Vukas, executive vice president of the Building Owners and Management Association Chicago, which represents more than 90% of commercial properties in the city. |
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| Quality is a Culture | |
Our customers consistently tell us that ISS is a reliable, dependable partner. They tell us that across geographic areas and industry types. Our ISO certification plays a big role in delivering these results. |
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ISO helps us maintain detailed procedures for all of our processes, down to the customer and security officer level. This includes the hiring and training of new officers and the detailed development of post procedures. We monitor all of this through key performance indicators and constant auditing. The ISS management team gets together monthly to review the status of our quality system and to make corrections and improvements on a continuous basis. |
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| ISS’ decision to attain ISO 9001 certification marked a milestone in the company’s history. The story continues to evolve. The more we work within the system, the more we learn, and the better the results become. ISO has become our operational culture, meaning quality is our culture. Our quality program improves the company’s efficiency and enhances the experience of our customers and our security officers. The program helps us integrate our customers’ needs with our onsite security team's procedures and performance. This ensures our support for that effort each and every day. ISO 9001 has proven to be a powerful tool for providing quality service and achieving high customer satisfaction. | |
| Training at Jim Beam Makes the Difference! | |
Industrial Security Service understands the importance of effective training in order to meet and exceed the needs of its clients and officers. Site Supervisor, Jerry Thomas, the ISS management team, and James Beam Distilling Co. have collaborated to customize a continuous training program that is designed to meet the specific needs of Jim Beam. “Jerry and the ISS team have done a great job continuously updating training here for our officers” said Bob Mahanna, Sr. EHS Supervisor. On February 5th, Security officers Rinaldo Saginaro & Michelle Hall; Site Supervisor Jerry Thomas and client Bob Mahanna gathered to recognize the effectiveness of the entire team.
Left to right, Bob Mahanna, Michelle, Rin, and Jerry |
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| Quarterly BLR Training Update: Accident Investigation | |
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Over the next couple of months, the ISS management/ training team will be conducting the “Accident Investigation” training for all site managers and officers within the company. The training objectives will be:
To learn more about our commitment to training, process measurement and verification, follow this link. |
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The Best People. The Best Practices. The Best Guards |
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| Around Town |
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ASIS Cleveland April 16, 2010 11:30am May 19, 2010 11:30am ASIS Akron April 22, 2010 7:30am May 21, 2010 7:30am ASIS Columbus
April 15, 2010 11:30am May 20, 2010 9:00am ASIS Pittsburgh BOMA Greater Cleveland July 12, 2010 NEOTEC May 26, 2010 8:00am - 5:00pm Toledo Trucking Association April 8, 2010 11:00am - 1:30pm May 6, 2010 |
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| Alert Officer Stops Theft |
Security Officer Joseph Cinquina was returning from an extensive internal patrol at a large manufacturing facility on December 26th, when he realized something just wasn’t right. With seven (7) years of experience at this plant located in a suburb of Cincinnati, he instinctively knew there was something missing. Upon investigating, Joe not only identified what was out of place, he spotted a would-be thief inside of the plant that he was protecting! Officer Cinquina followed Post Order instructions to the letter and immediately contacted 911 and local authorities, as well as a sequence of Client and I.S.S. management representatives. The police arrived in minutes and it was discovered that a number of valuable items had been carefully staged for removal through a rear access point. There was no question that his diligence and quick action prevented significant loss for our client. As a result of this incident, the client has taken additional steps to better secure the property.
Based on the recommendations of Site Supervisor James Heller, Operations Manager Adam Smith proudly selected Officer Joseph Cinquina as our Cincinnati Branch Officer of the Month!
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